Hi everyone, 

We are currently experiencing some issues with the new store. Issue being items are not being instantly transferred to your accounts.

Before making a ticket, please allow up to 3 business days for these items to come in. They normally arrive within that time.

However, if they do not, please make a ticket and I will assist you in resolving the issue.

When making the ticket make sure to provide proof of purchase such as a receipt.

At this point in time with the new store there is no gifting system. There will be a system for it in the future.

I advise that if you would like to “gift” items/ranks etc to friends/other players, do so by typing in the username of the player you would like to purchase the items/ranks for.

The chest system is no longer available. Any newly purchased goods will not appear in your chest. All items/ranks go directly to your account in game. 

I apologise on behalf of the staff team for the current issues we are experiencing.

Rest assured that we are promptly looking into the issue and plan to resolve it soon.

Thank you for your patience and understanding.

Best Regards
Gin
[Administrator on Arch Mc]